Lenzing, a global supplier of man-made cellulose fibers, has opened a new technical customer service center in Hong Kong. The new facility complements a network team of nearly 100 Lenzing technicians that offer customers worldwide service in the processing of Lenzing fibers.
 
With the opening of the Hong Kong lab, Lenzing says it is strengthening its service in the North Asia region. It will be one of the biggest centers among 10 other existing customer service sites.
 
The official opening celebration was held by Lenzing Chief Commercial Officer Robert van de Kerkhoff and the Technical Customer Service Director Albert Leitner. “The technical team is committed to service. With their special know-how they create value for our customers, which enable our customers to offer best in class products out of our fibers Tencel and Lenzing Modal to global consumers,” says van de Kerkhoff.
 
“In Hong Kong we invested in the best equipment available on the market,” Leitner adds. “Hong Kong is the ideal place for this center to serve our Asian customers efficiently.”
 
The new Lenzing customer service center will conduct technical consulting, training and education through workshops and in-house trainings, product and process development, quality management and fabric certification for the fiber brand license program of Lenzing.